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Product Return Policy

Returns from Canadian Customers

Dear Customer,

Thank you for ordering our janac product/s we hope you will be very happy with them.

However, if for any reason you need to return them to us, for an exchange or refund, please observe the following procedure.

1. Contact us for a Return Authorization Number.
2. Return package by Canada Post/Expedited and pay for the postage

We will pay the shipping on one exchange.

Hopefully, you won't have to return anything, but if you do please contact us immediately, so we can assist you.

Janac Mastectomy Wear

Returns from US Customers

Dear Customer,

Thank you for ordering our Janac product/s we hope you will be very happy with them.

However, if for any reason you need to return them to us for an exchange or refund, please observe the following procedure.

  1. Contact us for a Return Authorization Number
  2. Return package by US mail and pay for the postage
  3. Complete the US Customs Declaration as follows:-
    • Check box “Other" - not Gift
    • Complete the Quantity and detailed description of contents , for example - 2 Mastectomy Forms or 1 Mastectomy Bra (make sure you put Mastectomy)
    • Write - Canadian Goods Returning to Canada - or check the appropriate box
    • In the section that says “For Commercial Items Only" put HS9021.39.0000

If we get a bill from UPS Brokerage because you did not complete the Customs Form properly, we will have to forward the charge to you.

Hopefully, you won’t have to return anything, but if you do please contact us immediately, so we can assist you.

We will pay for the shipping on one exchange.

Janac Mastectomy Wear

Returns for International Customers

Rest of the World - e-mail us for instructions

 

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